Managing the Dismount – When An Employee Resigns

What to do when an employee resignsEvery Practice Manager has, at some point in their career, had to deal with staff resignations. Sometimes the process is relatively straightforward and goes off without a hitch, other times there can be some disruptive issues to deal with. However it goes, it’s usually an unsettling period for the rest of the staff who have to deal with losing an ‘old hand’ member of the team. The challenge Practice Managers face is to keep the team focused on the job at hand and manage the exit process as smoothly as possible. [Read more…]

Dealing With A Disruptive Influence – In The Interest of Harmony

Dealing With A Disruptive Influence – In The Interest of Harmony

A team functions because the members compliment each other. Successful teams are usually made up of a combination of individuals with different personality types, each with their own style of working and with their own strengths and weaknesses. The ability of a team to bond and play to each other’s strengths is absolutely vital to their efficacy. But what happens when a member of that team is having trouble fitting in or worse, is deliberately causing disharmony? [Read more…]